Service philosophy: We value trust, transparency, and predictability
YUWEIJIE is committed to providing delivery services based on the core principles of "trust," "transparency," and "predictability."
We have a system in place to ensure that your important travel partner ( suitcase ) reaches you safely, so that you can use it with peace of mind at every stage from ordering to delivery .
one. Order processing and delivery arrangements
We strictly manage the efficiency of order processing so that your travel partner ( suitcase ) can depart as quickly as possible.
1.1 Standard order processing flow
Once payment is complete, we will begin preparing your order for shipping.
Packaging and shipping procedures are usually completed within one business day .
1.2 Same-day shipping
Orders placed by 2:00 PM Pacific Standard Time ( PST) will be delivered to our shipping carrier on the same day, if possible.
1.3 Shipping notification and tracking number
After the product is shipped, we will send it to your registered email address.
You will receive an automatic shipping confirmation email with a tracking number and tracking link .
Customers can check the delivery status and estimated delivery date in real time.
2. Delivery times and areas served
2.1 Standard Delivery Times
We partner with reliable delivery companies to ensure safe and reliable delivery.
Standard delivery time is 3-6 business days .
*The above is a guideline based on past performance and is not a guarantee.
Delays may occur due to weather, traffic conditions, customs procedures, or regional characteristics.
3. Delivery areas and special cases
We support delivery to multiple countries and regions,
Delivery may not be possible due to restrictions on prohibited items, remote areas, or areas not covered by delivery companies.
If this is the case, we will contact you promptly and offer alternative solutions.
two. Expenses, taxes and ownership transfer
Shipping, Customs, and Ownership Transfer
2.1 Clarification of shipping charges
Shipping costs are clearly displayed at checkout and are based on your delivery address, order details, and weight .
Free shipping may be available depending on the region and campaign.
2.2 Customs and import taxes
Please note: Shipping costs include transportation costs only.
Customs duties, import taxes, value-added tax (VAT) and other customs fees imposed by the destination country or region are not included in the order total and must be borne and paid by the recipient (customer) in accordance with local laws and regulations.
2.3 Transfer of Title and Risk
In accordance with our Terms of Use,
Title and risk of loss or damage to the product will pass to you upon delivery to the carrier .
Please help us by providing accurate shipping information.
3.1 Order changes and cancellations
If you wish to change or cancel your order,
Please contact customer support immediately before the shipping process begins .
After handing over the product to the delivery company ,
We cannot accept any changes, cancellations or changes to delivery addresses for orders.
3.2 Disclaimer of Liability for Delivery Delays
We cannot be held responsible for delays caused by:
-Weather, traffic conditions, and delivery company operational issues
-Delays due to customs or quarantine procedures
- Natural disasters, force majeure, disputes, strikes, and other events beyond the reasonable control of the Company.
In the event of a delay or delivery error,
Our support team will monitor the situation and coordinate with the delivery company to provide as much support as possible.
