travel bag

1. Quality Assurance Service <br>All our suitcase products come with a 3-year quality guarantee.
Warranty Coverage:
• Manufacturing defects • Structural failure • Defects in major parts such as the carry bar, casters, and handles.
• Wear and scratches due to normal use • Deformation due to exposure to rain or submersion in water • Damage caused by excessive luggage or rough handling If you would like to request warranty service, please contact customer support with your order number, details of the problem, and photos/videos.
2. Return Policy and Terms and Conditions <br>You can request a return within 30 days of receiving the product.
Returned items must meet the following criteria:
- The item must be unused and in like-new condition. We cannot accept the item if it will affect secondary sales.
-The packaging must be complete: including the outer box, instructions, stickers, protective cover, accessories and extras, and the product code must match the order information.
- Good condition: If there are obvious signs of use, artificial damage (scratches, dents, worn casters, dirt, etc.), or missing accessories, the item may not be returned or an inspection fee/reduction fee may be charged.
3. Return Shipping Fees <br>Return shipping fees are as follows:
Causes caused by our company (initial defects, structural defects, damage during transport, incorrect shipping)
→ Our company will bear the cost. Customer's reasons (different color impression, mismatched size, wrong order, etc.)
→ Customer's responsibility: Once we receive and inspect the returned item, we will refund your payment method within 5-10 business days.
4. Refund timing <br>After receiving the returned item and checking its condition, we will refund the amount to your payment method within 5 to 10 business days.
5. Exchange Service <br>If the product you received has a manufacturing defect, is damaged during shipping, or is delivered incorrectly, you can apply for an exchange within 30 days of receiving the product. The product to be exchanged must be in the same "unused and like-new" condition as when it was returned. After verifying the details, we will process the exchange and cover the related shipping costs.
6. Damage during transit: If your item is damaged due to rough handling by the airline or delivery company, we will assist you in submitting the necessary documentation and provide a guide on how to take photos to file a damage claim.
If you decide to continue using the product, we will help ensure your travel is not affected by the replacement of parts, repair assistance, or discount assistance.
7. Customer Support
1.1 Contact Us <br>If you have any questions, comments, or need support, please contact us via the "Contact Us" page on our official website.
Our customer support team will respond quickly and provide personalized assistance.
1.2 Service Promise <br>Provide clear and transparent information; Provide courteous and friendly service; Prompt response; Prioritize problem resolution without avoiding responsibility. We aim to make our customers feel safe and respected in every interaction.
8. Special Circumstances <br>We may contact you in the following circumstances:
If your order information is incomplete If your delivery address is undeliverable If there is an error in your payment confirmation If your product is temporarily out of stock If any of the above situations occur, we will contact you immediately and offer you an alternative solution.
9. Policy Updates <br>To provide you with a better service experience, we may update our service policy from time to time. The latest version will be posted on the website from time to time and will take effect immediately upon posting.